ANSWERS TO YOUR QUESTIONS

Frequently Asked Questions

Where are your stores located?

We have recently opened 13 stores which offer a full range of electric bikes, scooters and accessories as well as having service centres for all repairs. View our store locator to find your nearest store.

What should I do if I have a problem with my e-scooter or e-bike?

If you are unfortunate enough for your electric scooter or electric bike to develop a fault, please email us at electricbikeslondon@gmail.com – simply include your order number/delivery postcode with a brief explanation of the fault. We aim to get back to you within 48hrs. Alternatively you can visit one of our 13 stores who are set up to undertake in-house repairs. Find your nearest store here.

Is it legal to use an electric scooter in the UK or Ireland?

Currently it is illegal to use an electric scooter on the public highway within the UK & Ireland, including cycle paths and pavements.

How old do you need to be to ride an adult electric scooter?

We recommend all riders are at least 16 years of age before riding an electric scooter.

Can you use an electric scooter in the rain?

Unfortunately, electric scooters aren’t designed to be used in the rain. If you do choose to use an e-scooter in wet conditions, you run the risk of water damage – which could void your manufacturer warranty if something goes wrong with your e-scooter at a later date.

Can you use an electric bike in the EU?

Do I need to pedal to ride this ebike?
Yes, our ebikes are pedal assisted models which require rider input at all times.
I’m worried that I won’t have full control over the bike?
There’s no need to worry, being a pedal assisted model means you are in full control at all times. When a power assist level is selected the motor simply provides a little extra boost whilst you pedal and does not take over.
Do I need tax, insurance or a licence to ride the ebikes?
No, pedal assisted electric bikes do not require you to hold a valid driver’s licence, pay tax or take out insurance.
How do I charge the battery?
To charge the battery you simply plug the bike into a household socket using the supplied charger and cable. (The optional range extender can also charge the main battery whilst you are on the move).
Can I ride this in the wet?
The electric components used on our e-bikes are IP54 rated. They can be used in inclement weather conditions and are protected against splashing, but not against full immersion or when subjected to pressurised water from a hose pipe or jet wash. When transporting the bike on the outside of a vehicle a waterproof cover should be utilised to ensure the protection of the electronic components from water damage during such transportation. As with any bike, we would recommend thoroughly cleaning and drying the bike after wet weather rides to maintain the peak performance of your bike.
4 HRS ESTIMATED RESPONSE TIME

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