ANSWERS TO YOUR QUESTIONS
Frequently Asked Questions
Where are your stores located?
We have recently opened 13 stores which offer a full range of electric bikes, scooters and accessories as well as having service centres for all repairs. View our store locator to find your nearest store.
What should I do if I have a problem with my e-scooter or e-bike?
If you are unfortunate enough for your electric scooter or electric bike to develop a fault, please email us at firstname.lastname@example.org – simply include your order number/delivery postcode with a brief explanation of the fault. We aim to get back to you within 48hrs. Alternatively you can visit one of our 13 stores who are set up to undertake in-house repairs. Find your nearest store here.
Is it legal to use an electric scooter in the UK or Ireland?
Currently it is illegal to use an electric scooter on the public highway within the UK & Ireland, including cycle paths and pavements.
How old do you need to be to ride an adult electric scooter?
We recommend all riders are at least 16 years of age before riding an electric scooter.
Can you use an electric scooter in the rain?
Unfortunately, electric scooters aren’t designed to be used in the rain. If you do choose to use an e-scooter in wet conditions, you run the risk of water damage – which could void your manufacturer warranty if something goes wrong with your e-scooter at a later date.